Welcome to the Pro Hockey World FAQ page. We’re here to help you navigate your gear-buying journey with clarity and confidence. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more.

Quick Insight: Based on our menu and content, Pro Hockey World serves dedicated hockey players of all ages and levels—from youth beginners to senior league veterans and goalies. Our style is performance-driven, community-focused, and globally-minded, offering curated, high-quality equipment (like CCM gear and position-specific protection) with transparent, reliable global shipping.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two clear, tracked shipping methods to fit your timeline and budget:

⚡ Standard Shipping: Handled by DHL or FedEx. Delivered in 10-15 business days after shipment. Flat rate of $12.95. Ideal for players who need gear promptly for tournaments or league starts.

🎯 Free Shipping: Handled by EMS (International Postal Service). Delivered in 15-25 business days after shipment. FREE on all orders over $50. Perfect for smart shoppers building their kit without rush.
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Lake Charles, LA. We carefully verify each item for quality and accuracy before shipment.
Do you ship worldwide?
Yes! We proudly serve the global hockey community. However, delivery to some remote areas in Asia and other isolated regions may have additional restrictions or delays. Our checkout system will automatically notify you if any limitations apply to your location.
Can I track my order?
Absolutely. Both shipping methods include full tracking. You’ll receive a tracking link once your order ships, so you can follow your gear’s journey right to your doorstep.

🛒 Products & Gear

What kind of equipment do you sell?
Our curated selection is organized by position, level, and format. We specialize in:
• Performance Gear: From CCM equipment to chest protectors (Senior/Youth), elbow pads (Junior/Senior/Youth), gloves, facemasks, and more.
• Goalie-Specific Equipment: Including blockers, cages, chest protectors, bags, and accessories.
• Apparel & Accessories: For both players and goalies, plus equipment bags for easy transport.
Whether you play ice hockey, ball hockey, or train locally, we have gear designed to match your level of play.
Do you carry gear for youth and junior players?
Yes! We cater to players of all ages. Our menu includes specific categories like Chest Protectors Youth, Elbow Pads Junior/Youth, and Gloves Junior/Youth, ensuring proper fit and protection for younger athletes.
Is your gear authentic and high-quality?
Definitely. We source premium, authentic equipment from trusted brands like CCM. Every item is verified for quality before shipment because we believe your gear should be as reliable as your game.

💳 Payments & Orders

What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Is there a minimum order for free shipping?
Yes. Free shipping via EMS is available on all orders over $50. It’s our way of helping you maximize your budget on premium gear.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to assist, but once an order has entered processing, changes may not be possible.

🔄 Returns & Exchanges

What is your return policy?
Confidence in your gear is key. You have 15 days from the delivery date to initiate a return. Items must be unused and in original packaging. Please visit our Returns Center or contact us at [email protected] for assistance.
Who covers the return shipping cost?
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5-10 business days. The timing for the refund to appear in your account depends on your payment provider.

🌐 Website & Account

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster, save your shipping details, and view order history.
I forgot my password. How can I reset it?
Click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password securely.
How do I update my account information?
Log into your account and navigate to “Account Settings” to update your personal details, shipping addresses, and preferences.

Still Have Questions?

Our customer service team is here to help. Reach out to us for any inquiries:

Email: [email protected]

Mailing Address: Pro Hockey World • 3972 Sherwood Circle, Lake Charles, LA 70601, USA

Note: Delivery times are estimates and may be affected by customs processing, holidays, or unforeseen carrier delays. All times are in business days (Monday-Friday).

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