Privacy Policy

1. Our Commitment to Your Privacy

Just as we verify every piece of CCM equipment, Senior Elbow Pads, and Youth Chest Protectors for quality, we apply rigorous standards to data protection. Your trust is as important as the performance of your gear. This policy complies with international privacy standards applicable to our global customer base, including GDPR principles for our European customers and similar regulations worldwide.

2. Information We Collect

To provide seamless service from checkout to delivery, we collect the following information:

Information You Provide Directly:

• Order Information: Name, shipping address (like our headquarters at 3972 Sherwood Circle, Lake Charles, LA 70601), billing address, email address, phone number.
• Payment Information: Processed securely through PCI-DSS compliant systems. We never store complete credit/debit card details on our servers.
• Account Information: If you create an account, username, password, and preferences (e.g., product interests like Goalie Blockers or Equipment Bags).
• Communication Data: Correspondence with our customer service team via email ([email protected]).

Information Collected Automatically:

• Device & Browsing Information: IP address, browser type, device type, and operating system.
• Usage Data: Pages visited on prohockeyworld.com, products viewed (e.g., time spent comparing Gloves Senior vs. Gloves Junior), referral sources.
• Location Data: General geographic location (country/region) to determine shipping eligibility and payment options, noting restrictions in some remote Asian and isolated areas.

3. How We Use Your Information

We use your data with the same checkout efficiency we promise in our payment process:

• To Process Transactions: Fulfill orders for Apparel, Ball Hockey gear, or Goalie Accessories, including payment processing, shipping (with free shipping over $50 via EMS), and returns.
• To Communicate: Send order confirmations, shipping updates, and respond to inquiries.
• To Improve Our Service: Analyze website usage to enhance the shopping experience, optimize our menu layout (from Facemasks to Goalie Cages), and tailor product offerings.
• For Security: Monitor for fraudulent activity, particularly for international sporting goods transactions, using enterprise-grade protection.
• For Marketing (with consent): Send promotional emails about new Accessories or sales on Chest Protectors. You can opt-out anytime.

4. Data Sharing and Disclosure

We treat your data with the confidentiality of a locker room strategy:

• Service Providers: We share data with trusted partners who assist in operations (payment processors like PayPal, shipping carriers like EMS, IT services). These partners are contractually bound to protect your data.
• Legal Compliance: We may disclose information if required by law, regulation, or legal request.
• Business Transfers: In the event of a merger or sale, customer data may be transferred as a business asset.
• Never for Sale: We do not and will not sell your personal data to third parties.

5. International Data Transfers

As a global retailer serving players worldwide (excluding some restricted regions), your data may be transferred to and processed in countries outside your own. We ensure such transfers are protected by appropriate safeguards (e.g., standard contractual clauses) and the same transaction security we promise.

6. Data Storage and Security

We protect your financial data as fiercely as a goalie protects the net:

• Storage Duration: We retain personal data only as long as necessary for the purposes outlined, or as required by law.
• Security Measures: We implement technical and organizational measures including:
  • End-to-end encryption and 256-bit SSL encryption for transactions.
  • Regular security audits and compliance checks.
  • Secure checkout environment with HTTPS protocol.
  • Restricted access to personal data on a need-to-know basis.

7. Your Rights and Choices

You have control over your data, reflecting our commitment to budget flexibility and customer choice:

• Access & Correction: You can access and update your account information.
• Deletion: You may request deletion of your personal data, subject to legal obligations.
• Marketing Opt-Out: Unsubscribe from marketing emails via the link in any email.
• Data Portability: You may request a copy of your data in a structured format.
• Restrict Processing: You may object to or restrict certain processing activities.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies—small data files—to enhance your browsing experience:

• Essential Cookies: Required for site functionality, like adding Gloves or Elbow Pads to your cart and checkout.
• Analytics Cookies: Help us understand how players navigate our site, improving our menu and product organization.
• Preference Cookies: Remember your settings (e.g., currency, region).
• Advertising Cookies: Used to show relevant ads for hockey gear on other sites (you can opt-out).

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

9. Children’s Privacy

While we sell Youth and Junior products, our website is not directed at children under 16. We do not knowingly collect data from children without parental consent. Parents purchasing Youth Chest Protectors or Elbow Pads Youth should supervise their children’s use of our site.

10. Third-Party Links

Our site may link to third parties (e.g., equipment manufacturers). This Privacy Policy does not cover their practices. We encourage you to review their policies.

11. Changes to This Policy

We may update this policy periodically to reflect changes in practice or law. The “Last Updated” date at the top will indicate revisions. Continued use of Pro Hockey World after changes constitutes acceptance.