At Pro Hockey World, we understand that your performance on the ice depends on gear that fits perfectly and performs flawlessly. Just as we meticulously curate our selection of CCM products, Senior Elbow Pads, Youth Chest Protectors, and all hockey essentials, we’ve designed our shipping and returns processes to be clear, efficient, and fair. Our goal is to let you focus on your game, not on logistics.

🚚 Shipping Information

We ship globally to bring elite hockey equipment to your local rink. Please review the details below for our shipping options and timelines.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order leaves our warehouse.

Shipping Methods & Delivery Times

We offer two primary shipping methods to balance speed and cost:

1. Standard Shipping

Carrier: DHL or FedEx

Cost: Flat rate of $12.95 USD.

Estimated Delivery: 10-15 business days after shipment for most international destinations.

Ideal for players who need their gear with reliable tracking and faster transit times.

2. Free Economy Shipping

Carrier: EMS

Cost: FREE on all orders over $50.00 USD.

Estimated Delivery: 15-25 business days after shipment.

A cost-effective option for planned purchases where delivery speed is less critical.

Note: We serve most regions worldwide but are unable to ship to some remote Asian and isolated areas. Delivery times are estimates and may be affected by customs processing, which is the customer’s responsibility.

📦 Returns & Exchanges Policy

Our returns policy is performance-driven and straightforward, designed with the hockey community in mind.

🛡️ Our Returns Promise

We offer a 15-day return/exchange window from the date of delivery for most items. The process is designed for clarity and efficiency.

Eligibility Requirements:

  • Timeframe: Request must be initiated within 15 days of delivery.
  • Condition: Items must be unused, unwashed, with all original tags attached and in the original packaging.
  • Proof of Purchase: Your order number or receipt is required.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong item.

Step-by-Step Return/Exchange Process

  1. Initiate Your Request
    Within 15 days of delivery, email our customer service team at [email protected] with your return or exchange request. Use the template provided below to ensure we have all necessary information.
  2. Await Authorization & Instructions
    Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
  3. Package & Ship Your Return
    Securely package the item(s) in the original packaging. Clearly write the RMA number on the outside of the package. Ship to:

    Pro Hockey World Returns
    3972 Sherwood Circle
    Lake Charles, LA 70601
    USA

    Important: We strongly recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage. We are not responsible for items lost in transit without tracking.
  4. Inspection & Processing
    Once received, our team will inspect the returned gear. Processing typically takes 3-5 business days after arrival at our warehouse.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pro Hockey World Team,

I would like to request a [Return / Exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Date of Delivery: [Date You Received the Order]
  • Item(s) for Return/Exchange:
    • [Product Name, e.g., “CCM Senior Chest Protector”]
    • [Size/Color/Other Details]
    • [Reason for Return/Exchange, e.g., “Incorrect size,” “Defective,” “Change of mind”]
  • Preferred Resolution:
    • [ ] Refund to original payment method
    • [ ] Exchange for: [Product Name and Size/Color if exchanging]
    • [ ] Store credit

I confirm the item(s) are in original, unused condition with all tags and packaging.

Please provide the RMA number and return instructions.

Thank you,
[Your Full Name] [Your Phone Number] [Your Shipping Address]

Refunds & Credits

  • Timing: Refunds are processed within 5-10 business days after we receive and inspect the return.
  • Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping costs are non-refundable. For exchanges, we will cover the shipping cost for the replacement item to the original address.
  • Store Credit: If you choose store credit, an electronic gift card will be emailed to you upon return processing.

⚠️ Important Exceptions & Non-Returnable Items

To ensure safety and hygiene for our global hockey community, the following items cannot be returned or exchanged unless they are defective or we shipped the incorrect item:

Facemasks Goalie Cages Personalized/Custom Gear Intimate Apparel Opened/Used Protective Gear Clearance/Final Sale

  • Facemasks & Goalie Cages: Due to intimate fit and safety customization considerations.
  • Personalized or Custom-Ordered Equipment: Any gear altered from its standard configuration.
  • Intimate Apparel: Specific base layers or protective undergarments for hygiene reasons.
  • Opened or Used Protective Gear: This includes items like Chest Protectors (Senior/Youth), Elbow Pads (Senior/Junior/Youth), Gloves (Senior/Junior/Youth), and Goalie Blockers that show any signs of wear, impact, or adjustment.
  • Clearance or Final Sale Items: As marked on the product page at the time of purchase.

Note: Defective or incorrectly shipped items from the above categories will be replaced promptly at our expense.

International Returns

As a global retailer, we accept international returns. Customers are responsible for all return shipping costs and any applicable customs duties or taxes incurred during the return. Refunds will be issued in the original currency of purchase.

Questions? We’re Here to Help.

Our team understands hockey gear and customer service. Contact us for any clarifications.

Email: [email protected]
Address: Pro Hockey World • 3972 Sherwood Circle, Lake Charles, LA 70601, USA
Response Time: We aim to respond to all inquiries within 1-2 business days.

Pro Hockey World